Our Terms and Conditions
Placing an order
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, or we are unable to deliver the goods to your chosen delivery address we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
Status of Terms
We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.
You agree to provide true, accurate, current and complete information about you as prompted by our registration form and maintain and promptly update this data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We maintain the right to suspend or terminate the agreement and cease supply.
Privacy Policy
All of the information that we collect is done so lawfully and will be used in accordance with the relevant current data protection laws for order completion and account processing activities only. We will never pass your details to other parties without your consent.
Placing an Order
By placing an order you agree to purchase a product(s) subject to our terms and conditions.
Goods will only be despatched once we have ascertained that there are suitable funds to fulfil the transaction.
Cancelling / Amending of Orders
You have the right to cancel your order for any reason at any time up to 28 calendar days after the day of delivery.
All refunds for cancelled orders will be completed within 7 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.
If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.
If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.
Returns Policy
If you are not entirely satisfied with your purchase you are entitled to return any goods to our office address (in the footer of every page) for any reason within 90 calendar days of receipt of your order.
Unless the goods were faulty or mis-described, if you are returning goods for an exchange or refund, you will be responsible for the cost of return. All refunds will be completed within 30 days of receipt and the value of the return goods will be credited to the payment card or PayPal account only.
If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.
If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.
We will not refund the cost of postage for any items returned via your own methods.
Delivery Charges / times
Delivery is free of charge on many smaller items and on some bulky items there is a delivery charge based on its weight and volume – all delivery charges will be shown before you place your order. We only deliver to addresses in the UK, unless arranged by prior consent.
Any item over 1.2m going to any islands, highlands or Northern Ireland my incur an extra delivery charge to cover the costs we are charged by a courier for delivery – you will be contacted prior to despatch.
Please be aware that we are unable to specify or arrange for an absolute guaranteed delivery date for a parcel. Dispatch times may vary to those stated according to availability, and any representations made to delivery times are limited to mainland UK and may be subject to any delays. We will not be held accountable for any delays in delivery as a result of postal delays or force majeure.
We offer customers the opportunity to make additional delivery requests/arrangements, however these requests fall to the driver to decide whether it is safe to do so at the time. Some items, particularly those of a higher value must be signed for, as such, it is not always possible to accommodate these requests.
Damages & Shortages
Where possible please ensure that the content of order is thoroughly checked on receipt.
It is important that all orders are checked on delivery and that any damages or shortages are reported as soon as possible, within 7 working days of receipt of delivery, It is best to contact us by telephone. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non delivery of an email.
If for any reason you are unable to check the contents of your order on delivery please sign for the goods stating that they have not been checked. Unfortunately, once 7 days have elapsed claims cannot be made. Therefore if we are notified of damaged goods outside of the period we may not be in a position to offer a replacement item or credit.
Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where applicable, we may ask for photographic evidence of the goods and packaging to verify the damage. We always require for the return of the damage before the despatch of the replacement goods. We will not refund any postage costs for any items returned via your own methods.
Characteristics of Goods / Content of Site
In some instances the product may vary slightly from the image shown on the website. Reasons include but are not limited to the manufacturer updating or improving the appearance of the packaging or product without informing us, possible natural variations in colour, and the conditions at the time of photography and the setup and model of your monitor.
Complaints
We endeavour to offer the best possible customer service. In the unlikely event that you have a complaint we operate a complaint handling procedure to resolve any disputes once they first arise. Please contact us with any complaints or comments that you may have by email at sales@farmandgardensupplies.co.uk or by phone on 01420 768242.
If you have any questions, complaints or would like some advice you are most welcome to contact us and we will endeavour to reply within 24 hours.
WEBSITE
This website is owned and operated by Farm and Garden Supplies whose registered address is: Unit 4, Forge Works, Mill Lane, Alton, Hampshire. GU34 2QG
